Returns & Exchanges

At Granotone, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery provided they are in their original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Log into your account and visit the 'Order History' section to select the items you wish to return and submit a formal request.

• 2.
  Package Your Items

  Securely pack the products in their original packaging, ensuring all tags, manuals, and protective materials are included to prevent damage during transit.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or schedule a home pickup.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects and approves your return, we will process your refund to the original payment method or ship your replacement item within 5-7 business days.